TERMS OF THE SERVICE / TERMS OF THE SERVICE /
These contractual terms of the Authentication and/or Grading Service constitute the Agreement governing
the contractual terms of the Authentication and/or Grading Service which can be purchased by the Customer
through the purchasing process contained in this Site.
The Agreement for the execution of the Authentication and/or Grading Service will be between the Customer
and the company which, in the context of the purchasing process, has been chosen as Aggregator, although
the service will be provided by AiGrading.
Before signing this Agreement, the Customer is invited to carefully view and read the
Pre-contractual information
document which summarizes the information and general conditions relating to this Agreement. Customers by
clicking on the order payment button and, therefore, concluding the Agreement for the purchase of the
Authentication and/or Grading Service, declare and guarantee that they are of legal age and, in any
case, have the full capacity to sign this contract.
For any communication relating to this Agreement, or for any other requirement, AiGrading can be contacted at the following:
In any case, we invite Customers to read the Terms of Use, and our Privacy Policy and our Cookies Policy.
The terms indicated in this article, where reported with a capital letter, will have the following meaning, with the clarification that the terms defined in the singular also refer to the plural and vice versa.
By signing this Agreement, the Customer confirms and guarantees that the declarations made during the compilation of the Automated Procedure, and in particular the declared value of the Collectible, are true and assumes full responsibility for them, accepting that any false declarations could invalidate this Agreement and/or expose him or her to liability towards the Aggregator and/or AiGrading.
The provision of the Authentication and/or Grading Service of Collectibles is the object of this Agreement.
AiGrading, at the conclusion of the Authentication and/or Grading Service, will close the Collectible in
a Sleeve or in a Case on which a Label containing the essential data of the authentication and/or grading
judgment is stamped; a Digital Certificate will also be generated which can be consulted in the Customer's
personal account on the Site and on the App.
Clicking on the order payment button involves the payment of the price of the service and consequently the conclusion of the contract between the Customer and AiGrading for the execution of the Authentication and/or Grading Service.
The total price of the Authentication and/or Grading Service that the Customer will have to pay to AiGrading is clearly indicated during the Automated Procedure and is given by the sum of:
The Collectibles to be authenticated and/or graded can be delivered directly by the Customer in person or
by a carrier at the Aggregator's premises indicated in the Automated Procedure. The Customer remains,
however, solely responsible for accidents or damages to the Collectibles that may occur during transport
and until they will have been duly taken into custody by the Aggregator at its premises.
The Collectibles will be sent back to the Customer with the carrier chosen by the Customer during the
Automated Procedure and returned to the address indicated by the latter within of the same Automated
Procedure.
The Authentication and/or Grading Service will typically be completed within a few weeks and, in any case, no later than three months after receipt of the Collectibles.
The Grading Service consists both in verifying the authenticity of the Collectible, i.e. the effective
origin of the same by the manufacturer from which it appears to have been made, and in providing a value
judgment on it on a scale from 1 to 10, using industry standard methodologies and criteria, it being
understood and agreed that the judgment can always be negative, i.e. that the Collectible can be judged
as "non -gradable".
The Collectible can be judged non-gradable for the following reasons:
In the case of a Collectible deemed "non-gradable", the Collectible will be returned to the Customer but
the price of the Grading Service will not, however, be returned as the Grading Service has been correctly
carried out.
In cases of "mismatch", i.e. Collectible classified incorrectly by the Customer, AiGrading will grade
the Collectible in correspondence with the exact identification and will return it to the Customer with
the relative grading judgment.
AiGrading, at the end of the Grading Service, will close the Collectible in a Sleeve or in a Case on
which a Label containing the essential data of the grading judgment will be stamped; a Digital Certificate
will also be generated which can be consulted in the Customer's personal account on the Site.
The main feature of the Authentication Service is to verify the authenticity of the Collectible, i.e.
the fact that it has been created by the manufacturer from which it appears to have been made (for
example that a Pokémon card was actually made by Pokémon). At the outcome of the Authentication Service,
AiGrading will issue a judgment that determines that the Collectible is "authentic" or that it is
"not authentic".
AiGrading, at the conclusion of the Authentication Service, will close the Collectible in a Sleeve or in
a Case on which a Label containing the essential data of the authentication judgment will be stamped; a
Digital Certificate will also be generated which can be consulted in the Customer's personal account on
the Site.
At the conclusion of the Authentication and/or Grading Service, AiGrading will generate, in addition to
the Label stamped on the Sleeve or on the Case, a Digital Certificate which is uniquely associated with
an account profile on the Site and is linked to a Wallet created on the network Polygon blockchain.
The Customer acknowledges and expressly accepts that the Digital Certificate cannot be sent via email nor
can it be downloaded onto a PC or other local device but can only be viewed within its own reserved area
of the Website.
The Digital Certificate, even if connected to an account profile on the Site, is not nominative but is
uniquely associated with the Label stamped on a certain Collectible which has been authenticated or
graded: in this sense, the results of a Digital Certificate correspond to those of the 'Label stamped on
the relevant Collectible and the Customer who is the owner of a graded and/or authenticated Collectible
must be the account holder of the Site where the relative Digital Certificate is present. Customers
acknowledge and explicitly accept that, should they decide to break the Label and extract the Collectible
from the Sleeve or from the Case, the Digital Certificate will be canceled and will no longer be
available. Customers also acknowledges and explicitly accept that, should they decide to transfer the
Collectible to third parties (by way of sale or donation), they will also have to transfer, at the same
time, the Digital Certificate to this third party: for this purpose, the Site and the Apps provide for
the possibility that the holder of a Digital Certificate can transfer it directly, through the Site or
the App, to another account on the Site. In any case, Customers expressly acknowledge and guarantee that
the transfer of a Digital Certificate must only take place in good faith and following the lawful sale of
a Collectible.
It is understood that the Digital Certificate is not a certificate of ownership of the Collectible nor in
any way should it be understood in this sense: correlatively the transfer of the Digital Certificate from
one account to another does not produce any effect on the ownership regime of the Collectible in question
nor must be used by the Customer in order to carry out, or in any case formalize in some way, the transfer
of ownership of a Collectible.
Should any issue arise regarding the transfer of the Digital Certificate (for example: loss of the
Collectible; non-transfer, for any reason, of the Digital Certificate following the sale of a Collectible,
etc.), the Customer should open a request to the AiGrading customer support, which will take action as
soon as possible to resolve the issue.
In the case of a Collectible deemed "non-gradable" or "non-authentic", no "negative" Digital Certificate
will be issued and the Collectable will be returned to the Customer, it being understood and agreed, in
any case, that the price of the Authentication and/or Grading Service will not be returned.
Please refer to the terms of service in Italian. Shipment protection is currently only available in UE territory.
Please refer to the terms of service in Italian. Shipment protection is currently only available in UE territory.
The Aggregator will be liable to the Non-Consumer Customer, pursuant to art. 1229 of the Italian Civil
Code, only for malice or gross negligence and, by way of derogation from art. 1228 of the Civil Code,
will not be responsible for the willful or negligent acts of the auxiliaries or, in any case, of any
third party.
Consumers as well as Non-Consumers Customers acknowledge and expressly accept that, without prejudice
to the Customers' obligation to prove the damage, any compensation due by the Aggregator for loss or,
in any case, for any type of accident that could damage the Collectible will be limited, and may in no
case exceed, the value of the Collectible declared during the Automated Procedure.
Consumer Customers pursuant to art. 52 of the Italian Consumer Code have the right to withdraw, without
any obligation to specify the reasons, within fourteen days of the conclusion of this Agreement, to be
identified with the date of conclusion of the Automated Procedure, using one of the following methods at
their choice:
By downloading and filling out the “withdrawal form” available from the following
page of the AiGrading website, or with any other
statement explaining the decision to withdraw from the contract, to be sent by mail or email, using the
contact details of the Aggregator indicated in the email sent after the finalization of the order.
In the event of withdrawal by the Consumer Customers, the cost of returning the card will be borne by the
Consumer Customer and will therefore be withheld by the Aggregator on the total already paid by the
Consumer Customer, while the rest of the amount paid by the Consumer Customer will be returned together
with the Collectible.
The execution of this Agreement involves the processing by the Aggregator and AiGrading, as joint-controllers, of the personal data necessary for the execution of the Agreement, which will be treated in accordance with the provisions of Regulation 2016/679, as more fully specified in the Privacy Policy which also contains the information pursuant to art. 13 of said Regulation 2016/679.
Although this Agreement is made available in various languages, only the Italian text will be deemed
authentic in case of a dispute. This Agreement is governed by, and has to be construed in accordance with,
the laws of the Republic of Italy.
For Non Consumer Customers the court of Padua (Italy) shall have sole competence in relation to any
dispute related to the conclusion, interpretation or execution of this Agreement. For Consumer Customers,
the competent court, in case of a dispute, shall be determined according to the rules of the Italian
Consumers Code and/or of the private international law of the European Union.
Pursuant to art. 14 of Regulation (EU) no. 524 of 2013, Consumer Customers have the right to use the ODR
platform, created and managed by the European Union for the resolution of disputes and accessible at the
following link.